How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Performanceodds Roofing to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to make a complaint and what happens next. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you phoned or contacted Performanceodds Roofing
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, work, warranties and customer service. If something is wrong with work on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback helps us keep our network honest. A provider who repeatedly falls short of what we expect may be removed from the network. Please know that Performanceodds Roofing cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

How to Send Your Complaint

Email contact@performanceodds.world and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include reaching out to the provider. Then we will write back with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not satisfy you, answer it and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed providers, your state's contractor licensing board may be able to help too.

Contact

Email: contact@performanceodds.world